Account Manager 面议

晋江市 经验: 学历:其他
Account Manager (US market) who is a key point person for all aspects of ordering processing including answering emails, phone calls, order entry, forecasting, and pre-books. He/She is also responsible for communicating with internal teams to ensure all orders are entered correctly and in a timely manner. Job Description:  Providing comprehensive sales orders processing and issue related documents for US market  Handling customer inquiries via phone or email, order entry and submission via email, EDI, MEXAL (current ERP system)  Ensure accuracy data input into the system  Merge in orders submitted via TAPS EDI (850) and correction any error codes when merging orders  Merge in TAPS EDI order changes (860)  Import TAPS order in MEXAL.  Monitoring orders’ status and the changes in customer portals and in ERP system  Liaise closely with sales team and maintain effective communication between teams and customers for handling Sales orders & order follow up if any changes and discrepancies  Ensure all team members are properly trained on order entry platforms  Ensure all the guidelines provided by the customer are fulfilled by factory (labelling, chemical tests…)  Follow up the production status and report to the Sales Manager eventual potential delays  This position is intended to follow accounts and its orders of big Chain stores form US.  If you are from US, it is an advantage Required Skills:  At least 3 years’ experience in footwear industry  Proficient computer skills, including Microsoft Office Suite (Word, and Excel)  Fluent ENGLISH and MANDARIN  Excellent verbal and written communication skills  Accuracy, precision and attention to details